Leverage Your Law Firm’s Technology

How e-Discovery Levels the Courtroom Playing Field So You Can Win More Cases

These days, keeping up with the lightning-speed pace of an ever-changing legal technology landscape isn’t an easy task—even for those who work in the tech field. If you’re a busy lawyer, chances are you’ve had trouble staying on top of the latest technology trends yourself.


When it comes to e-discovery and case management, it’s even more important to understand what you’re getting into and what you need to know to stay up-to-date with the most current professional standards.

Small and mid-sized firms alike can benefit from utilizing e-discovery technology to help manage cases that increasingly rely on large volumes of electronically stored information (ESI) during trial. In fact, e-discovery can help keep a small to mid-sized law firm relevant and competent during complex litigation proceedings that have historically been affordable only to large corporate firms with vast discovery resources.

Essentially, when it’s done right with a managed IT services partner who is well versed in the specific nuances of law practice, e-discovery can level the courtroom playing field for a small to mid-sized law firm during trial.

E-Discovery Doesn’t Have to Break Your Budget

In the past, e-discovery cases were typically high-profile corporate cases with pages upon pages of business records to be dealt with during the discovery phase. While a personal injury case between two individuals might be easily handled with the traditional paper discovery process, a class action suit against a bank would not be as easily managed. Things get even more complicated when e-discovery techniques are combined with traditional paper-based discovery methods; as the cases get bigger, traditional discovery methods become more cumbersome and expensive to manage.

Outsourcing E-Discovery Makes it Accessible to Firms of All Sizes

Discovery has always been an expensive element of going to trial—but e-discovery is making it more affordable. Now that outsourcing discovery to a third party provider has become more commonplace, small and mid-sized firms can benefit from having access to a fully outsourced e-discovery option with similar tools and methodologies used by large corporate law firms.

What’s the Difference Between the Infrastructure Model and the Fully Outsourced Variety?

An In-House E-Discovery Infrastructure Model

Many law firms favor the in-house infrastructure model of e-discovery. They prefer instant access to their discovery materials and they often have an in-house IT department that can help them manage an internal e-discovery system on-premises.

The downside to taking this path is that internal e-discovery systems can be cumbersome and costly, and like any on-site software application, they become obsolete as soon the technology advances. Sometimes, a hybrid approach can be the best option—especially for small and mid-sized firms.

A Fully Outsourced E-Discovery Model

When you fully outsource your e-discovery, you contract with a third-party professional e-discovery team who manages the entire process from behind a secure firewall. This method can be more expensive on a per-hour basis than the fully integrated model, but the long-term costs are balanced out by reduced in-house labor and time considerations.

The Hybrid E-Discovery Option Is Both Budget-Friendly and Effective

A hybrid model is often the best choice for firms looking to have a bit more control of the e-discovery process while retaining the cost-effectiveness and peace of mind that comes with working with an outsourced managed IT partner. If you’re considering implementing a hybrid e-discovery option, your legal IT managed services partner can help. {company} is your local e-discovery and managed IT services solution with a special focus on the cybersecurity and technology needs of law firms. Contact us at {phone} or send us an email at {email} for more information.

Keyboard Shortcuts 101 For Windows 10

Have you ever wondered how some people seem to finish computer tasks so quickly? Have you ever become frustrated when your computer’s trackpad or mouse fails to keep up with the actions that you need to complete? If you have answered “yes,” then you are not alone. All too often, employers assume that their employees know handy keyboard shortcuts that can potentially save them hours of time.

Keyboard Shortcuts

Why Should You Learn Keyboard Shortcuts?
For many people, keyboard shortcuts seem like a waste of time. They seem like something that could more easily be accomplished with a mouse and the toolbar options. However, when committed to memory and used properly, keyboard shortcuts can in fact save you time. As any employee knows, the more time that you can save, the easier it will be for you to efficiently meet all of your daily, weekly, monthly, and even yearly goals without having to work overtime. Not only can you save time completing even the most basic of computer tasks, but in the event that your mouse stops working, you will still be able to use keyboard shortcuts as a valuable solution.

Common Windows 10 Keyboard Shortcuts
As listed on Microsoft’s website,there are hundreds, if not thousands, of keyboard shortcuts that you can learn and use on the Windows 10 operating system. However, to make this list more manageable, here are the following top five shortcuts that you can use on a daily basis.

  1. Undo & Redo — CTRL + Z will undo any action. It is a particularly helpful tool when you are completing tasks that require a lot of guess work or trial and error, such as formatting a proposal for submission or editing images. The counterpart to CTRL + Zis the redo command, which is CTRL + Y.
  2. Moving Between Tabs — Moving between tabs can be frustrating when you have to constantly click new windows with your mouse. Fortunately, holding the ALT button will let you see every tab that is currently open. You can then use CTRL + TABinside of a program to more easily switch between available tabs.
  3. Save, Open, and Print Files — CTRL + S is used to save whatever file you are working on. As any employee in any industry can attest to, there is nothing worse than the heart-wrenching moment when you forget to save a file and accidentally exit out of the program. CTRL + O is the efficient way to open a file into any program that you are using, while CTRL + P is the easy way to print your open files.
  4. Open Start Menu — The WIN command will open the Start Menu in Windows 10. It will also allow you to immediately begin a search term, which is incredibly helpful when you have a computer filled with tens of thousands of files and you need to find an exact version.
  5. Cut, Copy, Paste, and Select All — The following three terms are ideal for any employee that is constantly working with documents and needs to complete work in a timely fashion: CTRL + X is used to cut highlighted text and place it on the clipboard; CTRL + C will allow you to copy text and place it where needed; and CTRL + V is used to paste copied text to the clipboard or cursor position. CTRL + A is the easy-to-use command that allows you to select everything that is displayed in a current space. This shortcut is a tremendous time saver for anyone who needs to select every element on the page, including text, images, and formatting.

With these easy-to-implement shortcuts at the ready, Windows 10 will transform into a more user-friendly operating system. {company} is the trusted choice when it comes to staying ahead of the latest information technology tips, tricks, and news. Contact us at {phone} or send us an email at {email} for more information.

Legal Best Practices for Client Data Storage

Everyone who has watched a courtroom drama on TV knows that all communication between an attorney and a client is privileged information that is confidential and not permitted to be used against a lawyer’s client. Confidentiality is central to the attorney-client relationship, while also an ethical responsibility. It is a thing that all lawyers promise their clients.

Lawyer Computer

In fact, some attorneys go to extraordinary lengths to protect client data. Sadly, many lawyers have not kept up with securing client data in the age of digitalization, and reports of law firms being hacked or subject to ransomware are rising.

The Problems With Data Security for the Legal Profession

Regardless of size, most legal firms, from large national and international law firms to a solo practitioner, all use the internet. Some use it for communications and research, and some also use the internet as a means to store client files – the betting is that by 2020 all attorney offices will be fully computerized.

When records and data are stored on your own computer server or on a Managed Service Provider (MSP) server in the “cloud,” they can be vulnerable to cyber criminals. While record theft could lead to a breach of client confidentiality, the threat of ransomware is real and costly. Ransomware is when a cyber criminal targets attorneys’ records and operating systems, locking them out of their own data and software. To get the system and data back, victimized lawyers must pay a fee to the black hat hacker or hacker group that took their data and system hostage. When ransoms are paid, victims usually get back their data and system, but, unless the files are well-encrypted, client confidentiality might be breached.

According to the rules of the American Bar Association, Rule 1.6(c) tells lawyers that:

“A lawyer shall make reasonable efforts to prevent the inadvertent or unauthorized disclosure of, or unauthorized access to, information relating to the representation of a client.”

Reasonable efforts mean that a law firm must try to anticipate how someone could gain access to its client’s data and protect against that from happening.

How to Protect Your Legal Client Data

Following are some tips for keeping legal client data safe.

File Encryption

File encryption is easy to do, especially for small and midsized law firms. Whether a firm uses Apple or Windows computers, both allow for file encryption within the operating system. In addition, there are programs available for file encryption too.

Encryption does not affect the way a firm’s computer operates, except that users must know the encryption key to make sense of the files on the system.

Use a Virtual Private Network

When files are stored on a server that can be accessed from anywhere, there is a temptation to do some work over coffee where Wi-Fi can be accessed. Anything a lawyer does or writes while on a public internet Wi-Fi connection is visible to others on the network. To avoid this, only connect when you can use a Virtual Private Network (VPN). This is a secure line to the web and does not permit other users on the same network to see your stuff without your permission.

Two-Factor Authentication

Two-factor authentication or authorization is a method for logging into a computer and a firm’s important services. It requires an additional piece of information that can be a generated code that users automatically get on their cellphone as a text message. Some firms have gone further and are using unique biological markets such as fingerprints, keycards or retina scans. While two-factor authentication is a little more work for logging into a system or program, it is a lot more secure than the standard username-password combination.


Passwords are of paramount importance for a legal practice. It is surprising how many people use a combination that is easy to guess, such as Password or 12345. Even a child’s name and birth date are not secure. A secure password is one that has a random mixture of capital and lowercase letters, some numbers and at least one symbol.

Passwords should be changed monthly to keep them secure. You can find free password generators online to do this for you. In addition, do not use the same password for other accounts – each login should have a unique password.

Services Provided by a Managed Service Provider

Security is a service offered by most MSPs. The beauty of an MSP is that you only pay for IT services you want them to provide. Most are cloud based with very strong security protecting them. It is an affordable solution to the ever-changing tactics of cyber criminals.

In {city}, {company} is the go-to company for staying ahead of the latest information technology tips, tricks and news. For more information, call us at {phone} or send us an email to {email}.

You’re a Lawyer, Not a Tech Pro

Outsourced IT Means Better Performance, Efficient Case Management, and Increased ROI

In the legal industry, managed IT service providers help law firms and corporate legal departments by improving their access to information technology and automated processes to achieve greater efficiency and productivity.

Lawyer Tech Pro

In an online business environment where cyberattacks and other threats increase on a daily basis, the mitigation of cybersecurity risks is an important concern for law firms of all sizes.

Managed IT service providers provide all the benefits of technology with the vital management of cybersecurity risks that law firms need to operate safely online.

Here are five ways that managed IT services firms can leverage your technology and improve your ROI:

1. Reduce Labor Costs to Focus on What You Do Best

Most law firms don’t have the professional capacity to dedicate an entire department to IT, and with the many outsourced IT options available, they shouldn’t have to. Outsourcing your IT department means your in-house staff can focus on growing your business and managing your client’s legal issues without the added stress of managing the cybersecurity and technology issues as well.

2. Outsourced IT Means Dedicated IT Experts Working for You

Experience increased uptime and a more sophisticated approach to cybersecurity with managed IT. By leaving your IT to the experts, you ensure that your firm receives consistently updated security patches, critical software updates, and mitigation of cybersecurity risks that are essential to a secure online data management.

3. Business Continuity Planning For Increased Uptime

Most firms work on multiple cases at a time, which translates to many sensitive documents being handled at once across a variety of platforms. When you work with a managed IT services provider, you enter into an agreement that the MSP will ensure a systematic approach for document and case management software.

Your MSP should also offer disaster recovery strategies couched in effective business continuity planning so that when issues do arise, they don’t stop your productivity in its tracks.

4. Managed IT Services Means One-Stop for All Your Technology Support Needs

With a dedicated managed IT services partner, all of your technology needs are accounted for under one roof. This means you get data security and productivity tools managed by one team that knows your business inside and out. Your MSP is your technology partner for all your data, application, and cybersecurity needs.

5. Legal-Centric Managed IT Services Provides the Ultimate Technology ROI

When you leverage your firm’s technology with a managed service provider who has specific expertise in the legal realm, you gain innovative management and customization of your legal software and applications. These legal-specific apps help increase your firm’s productivity and efficiency and benefit from your IT team’s dedicated focus on important cybersecurity and ethical considerations that are specific to law firms.

To truly optimize your legal technology ROI, consider working with a provider that has specialized experience in the business of running a law practice. Evaluate the benefits of contracting with an outsourced legal managed IT service provider that has experience managing large amounts of critical data at multiple data centers both on and off-site, and ensure that your MSP is familiar with and certified in the latest data security protocols expected of law firms.

{company} is your legal managed IT services expert providing outsourced IT for law firms of all sizes. If you are looking for a way to improve your firm’s technology and cybersecurity processes, take advantage of the benefits available in working with a dedicated legal managed IT services specialist. Contact us at {phone} or send us an email at {email} for more information.

Spotting an Email Scam

Hackers have been more active than ever in recent years, unleashing ransomware cyberattacks upon an increasingly defense-minded public, with entire governments now pouring billions into cybersecurity. And for good reason: cyber attackers have cleverer ways than ever to get you to open email attachments or click on unsecured links that get your computer to download malware such as ransomware, resulting in your critical files becoming hijacked and held for ransom. Below are the main ways you can spot an email scam or phishing attack long before you unwittingly download a malware file.

Email Scam

  1. Mimicked email addresses. You may have seen emails that come from a familiar name, but don’t look quite right. These are mimic emails based on your tracked web navigation and contacts. Cybercriminals have now developed ways to “pose” as a friend or family member, with a suggested link or attachment you are urged to click on or open, and which contains the offending file. They also have ways to mimic companies like Amazon, Microsoft or PayPal, sending you an email that looks authoritative, and that purports to contain content that you need to “look into immediately”. Usually, this involves asking about your password or financial information. Always, always, always CALL the company first before clicking on anything in these types of emails.
  2. Unsecured or unfamiliar links. Clicking on a link that takes you to a form that asks you for log in info, such as username and password, is a big red flag. This usually involves taking you to a random or “hidden” page, the actual link or URL address being hidden beneath a fake one. To find out the true link address, hover over it with your cursor, and the real one will pop up after a few seconds. Another way to link-test is to copy and paste it into a text document to find out where it intends to send you.
  3. Language and grammar in phishing emails. Another red flag is the sloppy use of English in phishing scam emails. Some of them are quite obvious, like the ones from Nigeria, but others may slip past your radar, due to them being written on a good facsimile of a reputable company’s logo or brand template. A true email from, say, Chase Bank, PayPal, or Microsoft would be written in impeccable English, especially as a standardized notification.
  4. “Phishy” instructions. Look closely at what the email is telling you to do. If it tells you to click on a button, link, or download and attachment, stay away! A reputable company that sends out unsolicited security notices to its clientele won’t tell you to do any of that. They will most likely tell you to log in to your account at the company’s proprietary website, and make the changes there. It should also tell you to “call customer service if you have any questions”. You should consider any other tactic than that extremely “phishy”.
  5. Always read the fine print. Templates stolen by phishing scam artists will usually have fudged, different, or even non-existent fine print at the bottom of them. It will also generally not match up with the main body. This is another reason to always read the fine print before acting on an unsolicited email!

With all that in mind, you should let an expert IT services firm examine and provide proper defenses for your email phishing vulnerabilities. {company} is the leader in providing managed IT services in {city}.  Contact our expert IT staff at {phone} or send us an email at {email}, and we will be happy to answer your questions.

Obama Investing $19 Billion in Cyber Security for 2017

Why is the Obama Administration spending $19 billion on government cybersecurity defenses for fiscal year 2017?

This figure is a 36% increase, or $5 billion over what was allotted by the U.S. government for cybersecurity measures for 2016. No doubt it has much to do with the recent ransomware attacks on bureaucratic agencies such as the NSA, FBI, and NASA. A February 2016 report in Tech Republic outlines reasons that have included the hacking of FBI and DHS files, wherein leaked data exposed information about 20,000 FBI employees and 9,000 Department of Homeland Security workers.

Cyber Secuirity

Accounting for Information Security

The storing and transmission of information is the cornerstone of business and government power. It’s safety and security is paramount to the ability of companies to properly function. Since the US Government Accountability Office (GAO) labeled the DHS’s system of cyber-defense, or “Einstein” as being ineffective, the issue of government IT network security has come to the fore in technology news. Hence, the pressure put on the Obama Administration to do something about vulnerabilities that could be the worst kind of costly. US-CERT officials working in conjunction with the GAO have said that they, in essence, don’t buy zero-day flaws (or, attacks on previously unknown security flaws) and “as such there is no way to identify such flaws until they are announced publicly”.

Zero-Day Flaw Implications

What this amounts to is a Catch-22 wherein security flaws are essentially only tested by the proxy of hacker attack, but cannot be identified until that “zero day” when they are publicly announced by the government, which will never occur. So, national cyber-defense, then, becomes hacker-tested, hacker-approved, instead of A/B tested and made secure prior to the “zero day” of cyber breach discovery. The U.S. government’s answer? Throw more money at the situation, instead of altering their approach to the problem. Their cyber-defense system is called Einstein, who said, after all, “Problems cannot be solved with the same type of thinking that created them.”

Looking Ahead

A North American alliance was formed, in effect, on June 29 of this year, when the leaders of all three North American nations met to discuss “an open, interoperable, reliable, and secure Internet to our collective prosperity and security,” according to an article called “Cybersecurity Across North America”. The conference outlaid the implementation of new cybersecurity measures aimed at protecting all commercial sectors of Canada, Mexico, and the United States. This discussion will continue on September 26, 2016 at New America in Washington, D.C. At the event, senior government officials will weigh in on:

  • Cyber breach incident response in private and public sectors
  • The specific challenges for small business when facing devastating cyberattacks
  • Global cybersecurity policies that don’t adversely affect international supply chains
  • Initiating and engaging in dialogue between private and public business leaders

2017 aims to be, unsurprisingly, the most ambitious year yet in terms of bolstering global cyber-defenses. Hopefully this will shore up holes that hacker opportunists have until now exploited all-too readily and often.

IT and Cybersecurity for All

What’s good for the goose (government IT networks) is good for the gander of those who look to our leaders to set examples we can look to. Leave it to your local IT management firm to advise you on the best program of cyber-defense possible for your data center and network. {company} is the leader in providing managed IT services in {city}.  Have questions?  Call {phone} or send us an email at {email}.

Digital Creative Spotlight: Edward Do

For this edition of Digital Creative Spotlight, we spoke with our very own Eddie Do, who also runs Late Night Laggers, a creative production company that conceptualizes and executes experiences and events based around music and art. Operating out of Los Angeles, LNL uses technology to communicate, organize, and share concepts between its team, collaborators, and audience. Here, Eddie shares his views on technology and the way we use it today.

DJ ed


  • Location: Los Angeles, CA
  • Likes: Micheladas, mariscos, and music.
  • What are you listening to this week? (music, podcasts, whatever) Lately, I’ve been listening to a band called Hundred Waters. I heard them for the first time at a festival that they curate called FORM Festival and heard a few tracks, but this week, I’ve delved a lot deeper into their albums.
  • What’s your current profession / project / passion? I’m a Junior Technician and Service Coordinator at LA Creative Technologies. When I’m not doing IT work, I’m rehearsing or playing bass with my band, Model Soul, or I’m DJing a party as word54, or I’m putting together an event with my Late Night Laggers team. We’ve currently got 3 monthlies out in LA: Calentura at Los Globos, Plugged In at Union, and Sunset Club at the Fuego Lounge.
  • What are some recent examples of your work that you’re most proud of? One example is Sunset Club. It’s a summertime series that LNL created when we started 3 and a half years ago. The series has a groovy, sexy, daytime vibe that evolves into a high energy dance party at night. Along with DJs, we have live performances, artists, and vendors to give the event a mini festival feel. I’m proud to see how the event has progressed from its inception, pushing the boundaries with our venue and artists. Another example is my band, Model Soul. We play indie/alternative rock and it’s rad to see how people react to our music. When you’re writing songs with your buddies in a little studio room, it’s hard to know if it’s good. I mean, we all like the music, but I have to admit that it’s nerve-racking when you’re on-stage and about to play something you’ve created to a bunch of people who have no clue who you are or what to expect.
  • Describe your creative process.   My creative process always includes my team(s). There’s a concept that is laid down and then we collectively build out from there. With Late Night Laggers, some parts of the team contribute with ideas based in an ideal situation with limitless budget, others contribute with realistic boundaries, but all thoughts are considered so that our foundation is built to with the capability to expand in any direction. With Model Soul, the process changes with every song. Sometimes, someone will bring a riff they’ve written and we all just jam until we find a groove and build the structure of the song from there. Sometimes, we’ll make out the structure to a song and work within those confines to lock up the melodies.
  • Which tools, products and services do you use in this process?  For communication with all of my teams, I use Slack. It’s great because all text is searchable. I also really like the way we’re able to organize channels and pin important posts. Google Drive is another great tool we use to create, share, and organize our assets like to-do lists, calendars, budget sheets, and inventory. Technology has made playing music really accessible too: my bass amp is solid-state; we record on an iPad; all of the effects on our instruments are digital; DJing no longer requires bringing a crate full of records. It’s actually pretty insane now that I think about it.
  • What one major benefit do you get from technology you can’t imagine creating without? .. I’m able to stay on top of everything happening within several teams and sub-teams, share ideas, and continue WIPs anywhere I’m at.
  • What do your colleagues/collaborators always want to do manually/analog that you wish they would automate/design a system for? Well, there’s already Google Calendar for this, and I’m guilty of it also, but for some reason, people always forget to add to the calendar… doh!
  • What do you do when you need a break from screens? I’ll usually get a good stretch in or take a little walk if it’s a short break. When I have more time, I’ll get a cheap massage or get my groove on with the band.
  • Anything you want to add on the relationship between creative work and tech? With music, 20 years ago, living in LA, you may never have heard the sounds of a band or music producer from Mexico or Peru or Portugal or Italy, but now those tracks are just a click away. With goods, some weeks, I’m so busy, I can’t make a trip to the market or pick up that prop for the next show, but now, I can use Amazon Prime to have it delivered in 2 days! Technology has put products, sounds, and solutions at our fingertips and made the world much more accessible.

How Much are Outdated Processes Costing You?

LA IT Support

If you ask a room full of managers where waste comes from in their organization, you probably wouldn’t be surprised with the answers. Meetings, technology challenges, email, and social media will be among the strong contenders for most time wasted. However, what these same managers might be surprised about is the sheer scale of the waste per employee that is incurred on an annual basis.

Did you know that each employee could be spending up to 31 hours per month on unproductive meetings or more than 16 minutes refocusing each time email interrupts their day? These numbers are staggering and are seriously affecting the ability of businesses to innovate and excel.

What Lost Productivity Means for your Business

While it’s next to impossible to ask employees to turn off their email or cancel all meetings, there are options for helping your employees be more effective both in the short and long-term – and they can be as simple as improving your overall business processes and technology. Slow computers alone can cost your business up to 2.75% of an employee’s daily productivity, and with the average salary of $44,600 last year, that’s a $1,200+ hit to your bottom line per employee.

Revamp your Processes!

While you may not need to re-tool all of your business processes (or maybe you do!), even small changes can have a big, positive impact on your employee productivity. Simply speeding up the time it takes for employees to access standard software and collaborate with customers or across departments can have a huge impact on the time it takes to accomplish daily tasks. When you work with managed IT services providers, you’re often able to reduce employee frustration and empower collaboration – while you’re saving time and money.

Enhance your collaboration for efficiency (and fun!)

Today’s workforce is increasingly mobile, and so are your customers. Sharing documents across various platforms while on the go can be a challenge, and when you add in the need for security processes – well, let’s just say that things can become very difficult, very quickly. Automated document management workflows can save significant time, money, and energy plus provide an enhanced user experience that both your internal team and your customers will appreciate.

{company} is the trusted choice when it comes to staying ahead of the latest information technology tips, tricks, and news. Contact us at {phone} or send us an email at {email} for more information about optimizing your business processes.

Microsoft Bookings: How Scheduling Software Can Revolutionize Your Business

Ironically, one of the major factors that takes up a huge amount of time in the day of a business owner involves creating the types of appointments that were supposed to make things easier in the first place. Though manually creating appointments certainly helps you with everything from customer flow to staffing, manually entering this information into a system like Outlook can still take a great deal of time.

Microsoft Bookings

Until now. In July of 2016, Microsoft launched a new Microsoft Bookings feature for Office 365 users that not only automates a large degree of the scheduling process, but also helps better position business leaders everywhere for success both now and for all time.

What is Microsoft Bookings?

Microsoft Bookings is an add-in for all Office 365 users that not only effortlessly integrates into your existing Office 365 deployment, but can also be added to your website to give your customers the ability to schedule their own appointments right away. The immediate benefit of this is that you can now take appointments 24 hours a day, seven days a week – even when the business is closed or when nobody is around to pick up the phone.

All a customer has to do is navigate to your business-specific website, choose a day and time (along with other options like staff members or specific services), enter their contact information, and they’re done. The appointment is created and both you and the customer are automatically alerted.

Diving Deeper Through Customization

Perhaps the biggest benefit of Microsoft Bookings is that it is completely customizable for your particular company. You get to decide what services customers can schedule appointments for, how long each one of those services will take, which staff members will be available for them to choose from, and more. By customizing your Microsoft Bookings deployment for your own enterprise, you get to avoid things like not having too many staff members on hand, overbooking, and other things that could lead to dwindling client satisfaction.

With something like Microsoft Bookings, if you know that Staff Member A is the only person who offers Service Z and that employee can only handle five appointments in a day, new customers will be automatically denied new appointments based on that person’s availability. If that employee is away for a week on vacation, you don’t have to worry about notifying anybody – Bookings will reflect all of this information automatically.

Another one of the major benefits of Microsoft Bookings comes by way of how customers are able to interact with it from the comfort of their own homes. In an effort to reduce missed appointments, Bookings automatically sends confirmation and reminder emails to the customer so that you don’t have to do so yourself. If a customer needs to reschedule or cancel an appointment, they don’t even have to think about picking up the phone. They can make all of the adjustments they need right from your Microsoft Bookings website, at which point you will be automatically notified and you can make your own internal adjustments accordingly.

More than anything, the major benefit that you’ll receive from Microsoft Bookings is one of time. Instead of spending time manually creating appointments and keeping them up to date, you and your employees are now free to focus your efforts elsewhere on those activities that will truly help move your organization forward.

{company} is the trusted choice when it comes to staying ahead of the latest information technology tips, tricks, and news. Contact us at {phone} or send us an email at {email} for more information.

Free Tools to Combat Ransomware & Ransomware Prevention Tips

Free tools to combat ransomware and tips to prevent a ransomware attack.

Ransomware toolsWhen it comes to protecting yourself from ransomware and hacker attacks, there’s no such thing as too much protection. We’re going to show you some excellent free tools for combating ransomware and a few simple ways to prevent an attack from happening. Here are a few free tools to combat ransomware and tips to prevent a ransomware attack.

Free Ransomware Tools

With ransomware attacks constantly on the rise, a few development teams have gone out of their way to develop decryption tools that prevent a hacker’s damage to your equipment. Some free programs are:

  • BART Ransomware — BART ransomware stashes away your files securely inside of a password-protected folder and requires payment for the password. The files that have been infected will show up with a “.bart.zip” extension attached to their original title. This decryption tool works by comparing a file with its unencrypted original, which requires an unaffected copy to be encrypted.
  • PowerWare — PowerWare was found attacking healthcare businesses through Windows PowerShell. The program would run a scripting app that is often utilized by IT administrators. From here, Palo Alto Researchers figured out a way to create the PowerWare decryption tool that can unlock the encrypted data. Although this program may not be as easy to operate as the BART decryption tool, your trusted support or IT technician will be able to correct any issues.

Preventing Ransomware Attacks

After you’ve installed these programs, it’s time to begin protecting your data and equipment before an attack can take place. Some tactics you can utilize are:

  • Backup Your Data — By backing up your data, you can prevent any data loss that could occur from a ransomware attack. Whether you’re utilizing cloud-based storage or an on-site hard drive backup, you’ll never have to experience a loss of data.
  • Regularly Update Your System — Many programs issue updates and patches that correct security issues. Since you don’t want to provide an open window for hackers, it’s important that you regularly update your system.
  • Invest in a Firewall — Firewalls keep hackers at bay and your IT systems safe from attacks.

In consideration of this information, protecting yourself from ransomware attacks is essential when it comes to conducting a productive business protocol. {company} is the trusted choice when it comes to staying ahead of the latest information technology tips, tricks and news. Contact us at {phone} or send us an email at {email} for more information.